Return and Replacement Policy

Return Policy

  • Customers can return their order within 7 days of the order delivery.
  • All returns must be in unused condition with all original tags and packaging intact.
  • Shipping and Cash on Delivery charges will not be refunded, wherever applicable.
  • In case of a partial refund, if the total invoice amount goes below Rs. 499 then shipping charges will be deducted from the refund amount. Since shipping is free if the order invoice value is above Rs. 499.
  • In case of reverse pick up, the availability of reverse pick up on the given pin code will be checked.
  • If available, reverse pick up will be done within next 3 working days. You will receive a Shipment Label of which you need to take 3 printouts. Out of 3, 1 label you will have to stick on the package upon packing the Product in a secure packaging. Get 1 signed by the pickup person and hand over the 3rd label to the pickup person. Please Note: The customer won’t be charged at the time of Pick Up. Please do not pay even if asked by pick up person and reject to handover the package.
  • If not available, the customer needs to ship it back to the below address:

Jholar.com
Flat No. 4, Chaitra-Gandhar Apartment, Shriram Chowk,
Rajiv Nagar, Nashik-422009, Maharashtra, India.

  • Once we have received the items in the expected condition, order amount will be refunded through the same payment mode within 4-9 business days.
  • In case of Cash on Delivery mode, the customer will be asked for NEFT details.
  • For any other requests or queries write to us at care@jholar.com

Replacement Policy

  • Customers can send a replacement request within 7 days of the order delivery.
  • We do not charge for replacement.
  • All returns must be in unused condition with all original tags and packaging intact.
  • In case of reverse pick up, the availability of reverse pick up on the given pin code will be checked.
  • If available, reverse pick up will be done within next 3 working days. You will receive a Shipment Label of which you need to take 3 printouts. Out of 3, 1 label you will have to stick on the package upon packing the Product in a secure packaging. Get 1 signed by the pickup person and hand over the 3rd label to the pickup person. Please Note: The customer won’t be charged at the time of Pick Up. Please do not pay even if asked by pick up person and reject to handover the package.
  • Once we have received the items in the expected condition, we will ship the replacement package.
  • If not available, the customer needs to ship it back to the below address:

Jholar.com
Flat No. 4, Chaitra-Gandhar Apartment, Shriram Chowk,
Rajiv Nagar, Nashik-422009, Maharashtra, India.

  • For any other requests or queries write to us at care@jholar.com

Refund Policy

What are the terms and conditions for refund?
  • You can ask for a refund against any item in your order within 7 days of its date of delivery.
  • Refund will be processed through the same payment mode within 3-9 business days. In case of COD, We will need your NEFT details to process refund. NEFT process will need 2-4 days to initiate the refund.
  • If you are a guest user you will need to register with the email address which you had used to place your order.
  • Shipping and COD handling charges are non-refundable, wherever applicable.
  • In case of a partial refund, if the total invoice amount goes below Rs. 349 then shipping charges of Rs. 60 will be deducted from the refund amount. Since shipping is free if the order invoice value is above Rs. 349.
  • For any other requests or queries write to us at care@jholar.com

 

How long does the refund process take?
  • Refund will be processed through the same payment mode within 3-9 business days. In case of COD, We will need your NEFT details to process refund. NEFT process will need 2-4 days to initiate the refund.

 

Where should I return my order?
  • You can courier the order to us at the address below.

Jholar.com
Flat No. 4, Chaitra-Gandhar Apartment, Shriram Chowk,
Rajiv Nagar, Nashik-422009, Maharashtra, India.

I haven’t received my refund yet. What should I do?
  • We update our customers through e-mails once the refund process has been initiated.
  • If our last e-mail states that we have initiated the refund process, kindly wait for the process to complete.

Payment and Shipping

Is it safe to shop online if I make pay using net banking, debit card or credit card?
  • All credit card, debit card and net banking transactions are processed over a secure and encrypted connection.

 

Are there any hidden charges?
  • There are absolutely no hidden charges. Any octroi or sales tax is borne by us. You pay only the amount that you see in your order summary.

 

What should I do if my payment fails?

In case of a payment failure, please retry ensuring the following:

  • Information passed on to the payment gateway is accurate i.e. account details, billing address, password (for net banking).
  • Internet connection is not disrupted in the process.
  • If your account has been debited after a payment failure, the money is normally credited back to your bank account within 7 business days. For any further clarification, you can email us at care@jholar.com

 

What is the delivery time period?
  • Orders within India are shipped within 4-6 working days. Delivery time may vary depending upon the shipping address.

 

For queries you can write to us at care@jholar.com